The Ritz-Carlton, Kuala Lumpur Hotel | Kuala Lumpur ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

168 Jalan Imbi, Kuala Lumpur, Malaysia, 55100

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

3 persons

435 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Deluxe Twin Room

Max:

3 persons

435 sq. feet

Bed options:

2 Single beds

Shower

Coffee machine

room details

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Executive Deluxe King Room

Max:

2 persons

485 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Kuala Lumpur 2.1 mi

Airports

Sultan Abdul Aziz Shah (SZB) 17.7 mi

Kuala Lumpur International (KUL) 36.6 mi

Train

Ampang Park Station5000 ft

Old Kuala Lumpur Railway Station 1.6 mi

Metro stations

Bukit Bintang2000 ft

Tun Razak Exchange2300 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Internet

Internet access

Parking

Valet parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Internet access
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's menu
Children's pool
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Live entertainment
Garden area
Spa & wellness center
Sauna
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

168 Jalan Imbi, Kuala Lumpur, Malaysia, 55100

Map view

street view

168 Jalan Imbi, Kuala Lumpur, Malaysia, 55100

City landmarks

Events

Petronas Twin Towers

1.0 mi

Mall

Suria KLCC

1.0 mi

Parks

KLCC Park

1.4 mi

Mall

Chinatown

1.5 mi

Aquarium

Aquaria

4900 ft

Kuala LumpurMalaysia

Dataran Merdeka

1.5 mi

Market

Central Market

1.4 mi

Kuala LumpurMalaysia

Alor Street

3300 ft

Events

Kuala Lumpur Convention Centre

3500 ft

Mall

Sungei Wang Plaza

2500 ft

Mall

Lot 10

2100 ft

7 Jalan Bintang

Low Yat Plaza

3200 ft

Pagoda

Sri Maha Mariamman Temple

1.3 mi

KLCC - Bukit Bintang Pedestrian Walkway

3400 ft

Amusement & Theme Parks

Berjaya Times Square Theme Park

3800 ft

Museums

Petrosains

1.1 mi

Jalan Raja Merdeka Square

Sultan Abdul Samad Building

1.4 mi

Museums

The Jade Museum

2100 ft

Mall

Bukit Bintang

2100 ft

438 Jalan Tun Razak

Trec Kl

5000 ft

Kuala LumpurMalaysia

Bintang Walk

2100 ft

Stadiums

Merdeka Stadium

1.7 mi

Stadiums

Stadium Negara

1.7 mi

Nearby

Mall

Fahrenheit 88 Shopping Mall

1400 ft

Mall

Pavilion KL

1400 ft

Museums

Museum of Illusions

1200 ft

Museums

Selfie Museum KL

900 ft

231

Dinner In The Sky Malaysia

1400 ft

2 Jalan Stonor

Rumah Penghulu Abu Seman

1400 ft

50450 Kuala Lumpur

Kuala Lumpur Craft Museum

1300 ft

Restaurants

Li Yen

0 ft

168 Jalan Imbi The Ritz-Carlton

Cesar's

300 ft

168 Jalan Imbi The Ritz-Carlton

Pool Bar at The Ritz-Carlton

300 ft

168 Jalan Imbi The Ritz-Carlton

The Lobby Lounge

200 ft

168 Jalan Imbi The Ritz-Carlton

Prego

900 ft

The Westin Kuala Lumpur 199 Jalan Bukit Bintang Westin Hotel

Wizards At Tribeca

400 ft

Jalan Imbi Ground Floor

The Library

200 ft

168 Jalan Imbi First Floor

Shook

500 ft

181 Jl Jalan Bukit Bintang The Starhill

The Living Room

500 ft

199 Jalan Bukit Bintang The Westin Hotel

Flying Monkeys Bar

900 ft

8th Floor

Reviews and Ratings

Reviews from guests about their experience.

84%

loved their spa retreat and can’t wait to return.

8.4/10

Great

Rooms

6.8

Location

9.6

Service

8.2

Dining

7.2

Ella

United Kingdom, March 2025

7.2/10

I had an very nice stay at The Ritz-Carlton in Kuala Lumpur. The rooms were modern and clean, and the service from the staff was perfect. However, I did encounter a long wait for breakfast due to the hotel being busy, which was a bit frustrating. Overall, the experience was fantastic, and I’m looking forward to returning.

Rooms

10.0

My room was impeccably clean, spacious, and well-designed for relaxation. It truly made for a comfortable stay.

Service

10.0

The staff were incredibly professional and cheerful, particularly my butler, Sohaj, who was always ready to assist with a smile.

Location

9.0

The central location made it easy to access major attractions, including the Pavilion Mall just a short walk away.

Dining

10.0

Dining at The Library was a highlight. The fresh ingredients and exquisite dishes left a lasting impression, especially the Wagyu beef and seasonal Mascarpone.

Facilities

8.0

The facilities were excellent, although I found the kids' swimming pool depth a bit concerning for younger children.

Camila

United Kingdom, February 2025

6.0/10

My stay at The Ritz-Carlton, Kuala Lumpur was quite the mixed bag. The location was perfect for shopping and enjoying the nearby attractions, and I have to say, the service was great. However, the suite I initially got had some issues with the AC, and I had to switch rooms multiple times, which was a hassle. Overall, it had some great points, but the room conditions really needed attention.

Rooms

5.0

I switched rooms twice due to the AC problems, which was frustrating. The higher floor suite was outdated.

Service

9.0

The staff was super friendly and accommodating throughout my stay, which made a big difference.

Location

10.0

Absolutely loved the location! It's so close to Pavilion Mall and other attractions.

Dining

8.0

The breakfast buffet was delicious and the variety was impressive. Just wish I knew to book the restaurant in advance.

Facilities

7.0

The spa was nice, and I enjoyed the gym. However, the pool was under renovation, which was a letdown.

Grace

United Kingdom, January 2025

5.6/10

My stay at The Ritz-Carlton, Kuala Lumpur was a mixed bag. The staff were generally polite, and the location was fantastic for shopping. However, the check-in experience and room quality left much to be desired. I appreciated the daily flower arrangements, but other service aspects felt lacking, especially during breakfast and afternoon tea.

Rooms

6.0

The room was average and somewhat disappointing. The bathroom felt small, and there was mould around the sealant. I also found the bed too hard, though a mattress topper improved the situation.

Service

6.0

Service was a mix; while some staff were attentive, my check-in experience was frustrating. I didn't feel recognized during my stay, as no one inquired about my satisfaction.

Location

10.0

The location is truly a highlight, with easy access to shopping and dining. There’s an indoor walk to the Pavilion Mall, making it very convenient.

Dining

6.0

The breakfast offered a fantastic spread, but the omelettes were thin and lacking filling. Afternoon tea was disappointing in terms of sweet options. The staff's attitude could use improvement.

Facilities

7.0

While the hotel has great facilities, I found the swimming pools quite cold and the noise from nearby construction bothersome. In-room amenities were decent, though not extraordinary.

Elijah

United Kingdom, January 2025

6.4/10

My stay at The Ritz-Carlton, Kuala Lumpur was marked by excellent service and a great location, but the hotel itself felt a bit dated and in need of some maintenance. The spacious rooms provided comfort, yet there were a few issues with furniture and amenities that detracted from the experience. Overall, I enjoyed my visit and would consider staying again, especially if I found a good package deal.

Rooms

7.0

My room was spacious, well-decorated, and clean, perfect for a large family. However, I did notice some issues with the furniture, particularly the desk and bathrobe being torn.

Service

9.0

The staff were exceptionally friendly and helpful. Whenever I pointed out issues, like a dusty room, they addressed them swiftly and professionally.

Location

10.0

The hotel's location is fantastic, just 300 meters from Pavilion, making it easy to access dining and shopping options. It was perfect for exploring the main sights of Kuala Lumpur.

Dining

6.0

While I appreciated the breakfast selection and particularly enjoyed the sweet delivery in the afternoons, the buffet quality could use improvement, as I found some offerings lacking.

Facilities

7.0

The facilities, including the spa and pool area, were decent, but I found the pool temperature a bit cold for comfort.

Connor

United Kingdom, October 2024

5.6/10

My recent stay at The Ritz-Carlton, Kuala Lumpur was a mixed experience. While the hotel's lush decor and promptly attentive service shone, certain aspects such as the welcome amenities and the lounge service were disappointing. The location was perfect for exploring, especially with the vibrant Pavillion mall nearby.

Rooms

6.0

The room was spacious and neat, but nothing really good to highlight. It had some minor maintenance issues that could benefit from attention.

Service

7.0

The front desk and guest experience team were quite friendly and accommodating, though I encountered some less welcoming behavior from a specific staff member in the lounge which was a bit off-putting.

Location

9.0

The location is excellent, just a stone's throw away from Bukit Bintang and the Pavillion shopping centre, making it super convenient for both shopping and dining.

Dining

6.0

Dining was satisfactory. While the afternoon tea had a lovely atmosphere, I expected more variety and thoughtful service to match the lavish setting.

Facilities

5.0

Facilities including room service and fitness were up to par. However, I was disappointed with the lack of some basic amenities in our suite, which felt below the expected five-star standard.